There’s a difference between the English you speak and the English you need for written correspondence. Non-native speakers are often either too formal or too informal when they write, and this can have a negative effect on your business relationships.
If you want to be sure to get things right, this workshop series is for you.
Time will be included each session for working on samples of your own correspondence. At the end of the course, participants will have an email template for all of the areas listed below.
The course covers the following aspects of written communication:
- Formality vs. informality
- Opening and closing correctly
- Sentence structure
- Common mistakes
- Giving news appropriately
- Arranging meetings
- Invitations and giving directions
- Being brief and business-like
- Being informal and more friendly
- Being polite and diplomatic
- Getting things done
- Offering advice and suggestions
- Checking understanding
- Complaining and apologising
- Asking for payment
- Discussing terms and conditions
- Making inquiries and placing orders
- Punctuation and spelling
- Common abbreviations and short forms
Length of seminar: 3 half-days or 1 1/2 days (total time = 10.5 hours)